McFadden, executive vice president, and now dean
Pharmacy Program, with former
Fort Wayne Deputy
Mayor Beth Malloy
at the groundbreaking.
Glenn Sharfman and President Switzer follow
students out of the first convocation of the year.
Wayne Mayor Tom Henry leads the applause for
Manchester’s $35 million grant announcement.
(center), vice president for student development,
with Allen Machielson, director of residential life, and
director of counseling services.
OVERHEARD ON THE WALK to spring opening convo:
Student 1: What’s this convo about, anyway?
Student 2: President Switzer is the speaker.
Student 1: Oh. What’s she talking about?
Student 2: I don’t know her topic, but she’ll say what she always says. She’ll talk
about ability and conviction, and our Mission.
The books say transformational leadership requires commitment, ownership and
trust. High, contagious energy and positive attitude help, too. Cost-effectiveness also
is key. So is communication – Manchester’s president would call that audience
analysis and listening to your audience.
Stewardship and accountability: Manchester’s CFO can write a book of his own on
that. Manchester is savvy about professional development, too: Its student
development leader uses “manage up” leadership, empowering her directors to bring
learning moments to the table.
On Dec. 1, 2004, nine months before her
inauguration, Jo Young ’69 Switzer took her seat
without fanfare behind the president’s desk. She
named admissions expert Dave McFadden ’82 executive vice president and sent him to the academic
dean’s office to await the arrival of her replacement,
Dean Glenn Sharfman. CFO Jack Gochenaur ’70 was
already across the hall and Beth Sweitzer-Riley was
settling into student development. Soon, Switzer
would complete her team with fundraising mentor
Says Dave Haist ’73, a 22-year member (and former
chair) of the Board of Trustees: “This leadership has
moved faster and further than any in history.”
Since Dec. 1, 2004, Manchester has:
- concluded a $70 million fundraising
(campaign started by the previous leadership)
one year early, 37 percent over the original goal
- redesigned and reconstructed the College
Union, adding an academic Success Center
- completed 80 percent of a new $100 million
campaign, Students First!
- started a Pharmacy Program and opened a
campus in Fort Wayne, making new friends in
economic development, health services,
education and government
- secured a $35 million grant from Lilly
Endowment Inc. for the Pharmacy Program
- raised millions of dollars in leadership gifts
from Trustees and alumni
- repurposed Holl-Kintner Hall of Science,
moving early into the new Academic Center
and admissions Welcome Center
- budgeted during the economic downturn
while increasing student financial aid and
- added classrooms, locker rooms and athletic
training areas to the PERC
- added master’s degree programs in athletic
training and education
- enrolled the largest student body since the
Vietnam Era, surpassing 1,300 students
- initiated a three-year degree program that attracted significant national, regional and state
awareness of the Manchester story
- graduated 16 more recipients of the prestigious
Fulbright awards for a total of 28
- grew the largest endowment in Manchester
history, to $44.9 million
- developed a campus volunteer service “agency”
so successful, President Obama recognized it
- announced the College would become a
university on July 1, 2012
“This is not a place for the spineless,” says Michael
Eastman, vice president for college advancement.
Manchester’s success is a blend of mission-focused
entrepreneurship and leadership by four strategic
priorities. Every decision, every budget decision, every
employee evaluation looks to the four strategic
priorities for inspiration. When Switzer and her
cabinet report to the Board of Trustees, they speak in
“The rubber meets the road in how those strategic
priorities are enacted,” says Board of Trustees Chair
Marsha Palmer ’68 Link. “President Switzer has done
an excellent job of holding her team and herself
accountable to them.”
During the 2009 economic downturn when other
colleges and universities were batting down the
hatches, Manchester used the time to rethink the
campus master plan. When many institutions spent the
principal from their endowments to offset earnings
losses, Manchester held fast.
The advancement team solicited endowed scholarship
donors to give additional funds to offset losses to their
endowments. “Many donors were happy to do so to
ensure the students would not suffer,” says Eastman,
whom Switzer calls “the best role model about how to
talk to donors and inspire them to want to give.”
In awarding the $35 million grant, Lilly Endowment
Inc. praised Manchester for its “bold forward-looking
“Across the board, people believe (President Switzer)
has done a tremendous job of strengthening the
financial position and the student programming at
the College,” reports national researchers SimpsonScarborough about its interviews with
“Jo Switzer is a transformational national leader,”
says Richard Ekman, president of the Council of
Independent Colleges. President Switzer serves on the
board of the 600-member Council. “She takes
seriously the responsibility to foster the next
generation of college leaders.”
Led by Jack Gochenauer, treasurer and vice president for
finance, Manchester reduced costs, and pooled
insurance and risk management with other members
of Independent Colleges of Indiana.
As Manchester’s vice president for student
development, Beth Sweitzer-Riley creatively and
frugally ensures professional development of scores
of leaders (including students). She shoulders
responsibility for student housing, health, counseling,
volunteer service, safety, religious life, multicultural
relations, and student activities.
“She really understands young adult development
and helping students learn outside the classroom,”
says President Switzer. “If I had to deal with some of
the students Beth has to deal with, I couldn’t. I would
ask them, “Why don’t you just grow up?”
Glenn Sharfman, vice president and dean for
academic affairs, is “a big-picture academic leader”
who embraces the tradition of outstanding, mission-focused
Manchester faculty compassionate about
working with young people, says Switzer, a former
academic dean. Sharfman has hired engaged, excited
teachers in almost every discipline and led
restructuring of the core curriculum.
Dave McFadden spearheaded the Fast Forward three-year degree and Triple Guarantee programs that
gained national attention and students. A professional
Doctor of Pharmacy Program was his brainchild. On
May 4, he assumed the Pharmacy dean’s office, while
retaining his executive vice president hat.
Since Dec. 1, 2004, Switzer has served five different
chairs of the Board of Trustees and has recommended
more than a dozen new board members, including
some non-alumni to bring fresh perspectives to
decisions. Board members bring a wide range of views
and a diversity of ideas to the table but share
passionately a commitment to Manchester students,
she says with pride.
“We’ve had more healthy debate then I ever
remember,” says Link. “The diversity of opinions and
perspectives are out in the open. I respect Jo’s absolute
willingness to let diversity of opinion surface.”
While a new Pharmacy Program, a $100 million fund
drive and new learning environments grab headlines,
much that accompanies these new initiatives gets
overlooked, says Switzer.
“We often don’t highlight the hundreds of ways we
stay true to our Mission and stay accountable to that
BY JERI KORNEGAY
Number-cruncher and dreamer extraordinaire – Manchester’s CFO
HE’S USUALLY BURIED in a spreadsheet, crunching numbers,
but the vision of Jack Gochenaur ’70 spans the Manchester
horizon, his eyes sparkling with the fun of it all. CFO
Extraordinaire, the MC economics and business
administration major explores strategic opportunities for
the College and, soon, for the University.
Gochenaur joined the President’s Cabinet as treasurer and
vice president for finance in 2003, leaving the CFO post at
Fortis Health of Milwaukee. He immediately improved the
financial records and well-being of the College. He
also implemented a Vision Fund that uses unrestricted estate
gifts for Mission-based, strategic decisions.
“Jack is a rare combination of finance guy and dreamer,” says
President Jo Young ’69 Switzer. “He can be both a strategic
thinker and an accountant with attention to detail. He is as
honest and ethical as they come.”
Gochenaur’s team is substantial in size and scope,
encompassing the physical, fiscal and human resources
operations of Manchester. In addition to the budgeting,
investing and record-keeping for the College, his team
manages student financial aid. All information technology,
construction and maintenance unite under his leadership –
on both the North Manchester and the new Fort Wayne
Leaning heavily on Chris Garber ’77, associate vice president
for financial affairs and director of operations, and a dozen
other directors, Gochenaur leads a team of about 65 persons
focused on making Manchester a great experience for
students, employees and alumni.
They carry out initiatives ranging from a whole new campus
in Fort Wayne to repurposing and greening buildings and
spaces. Gochenaur is determined to provide learning and
teaching environments that will carry on the Manchester
Mission. “I want to leave Manchester better than I found it.”
BY CHAZ BELLMAN ’13
Off-camera with President Jo Switzer
Jo Young ’69 Switzer assumed leadership of
Manchester on Dec. 1, 2004, the
first female president
in the history of the College. For 11 years, she served as
vice president and dean for academic affairs. With a
Ph.D. and master’s degree
in communication studies,
she also taught at Manchester and IPFW.
Is your academic background in communication
studies helping you lead?
A main principle from communication studies –
ethical leadership – guides just about everything I
do. I want to be fair and ethical. Aristotle said you
can’t communicate unless you are trustworthy,
credible. You have to earn trust. Whether it is just
one person or a big crowd – that trust is just huge.
Communication studies taught me the importance
of audience analysis and to focus on my audience.
For your inauguration address, you quoted Dag
Hammarskjöld: “For all that has been – THANKS!
For all that will be – YES!” Does that still resonate?
That is sort of a life model for me. Life isn’t always
good, fair and happy. And there’s goodness that
comes from the hard times.
I’m thankful for the wrinkles of the setbacks, because
they help us do better. When somebody pushes back
on an idea that I have – it helps me clarify my
thinking. It helps clarify the issue for me.
How do you do it all?
I have an ability to turn off the stressors of life when I
am taking a break. It doesn’t mean that I don’t take
Manchester seriously. I think about the College, but I
don’t worry about the College. It’s in good hands.
Before you became president, you researched
women in similar roles. What advice do you have
for would-be female presidents?
The doors are open for you. Be who you are. If there
are parts of higher education you don’t understand,
find opportunities to learn. Take advantage of
colleagues who are willing to serve as tutors and
mentors. If you’re moving into a presidency, make
sure you understand NCAA athletics. I was fortunate
to have learned about NCAA Division III from my role
as academic dean.
What really counts: Find a place with a mission you care about and give it your all.