Our Promise to Customers

Service that stands out.

At Manchester University, you’ll find a unique combination of facilities, services and choices for outstanding events. But we go a step further – we add a level of customer service above and beyond what you’ll typically find. 

Here’s what you can expect from us: 

·        One contact for anything you need – One member of our conference staff will serve as your key contact. That person will be available at all times, either on site or by cell phone, especially during the meeting or conference itself.

·         Ideas and suggestions – Our staff have experience and special training in planning great conferences and camps. We’ll offer creative suggestions on how to use Manchester’s outstanding resources to make your event fun, well-organized and memorable.

·        Timely, frequent communication – Our staff keeps you updated on arrangements for your group, especially as the date of your event draws nearer. If any changes need to be made, we let you know right away.

·        Clear documentation – We’re very thorough about documenting our discussions with you so that details aren’t overlooked. Plus, these records help ensure that every person involved in the arrangements knows what’s been agreed upon.

Our top priority is simple. We want to help make your event shine!  Let us show you how Manchester University can make your conference, camp or meeting one of the most successful ever.

“I’ve been planning special events and conferences for 30 years now and this year was our most successful ever after moving it to Manchester University for the first time.  The conferences staff was fantastic and understands what ‘excellent customer service’ means.  All of our needs were met immediately and our group raved about the great food.  I would recommend any group consider going to Manchester University and would gladly tell them that if they want to contact me.  You will be delighted beyond expectation…just as we were!"
       - Lynne Doctor, Grand Session Chairman, Indiana Jobs Daughters