Higher Education Emergency Relief Funding

Frequently Asked Questions

(updated 3/23/2021)

  1. When and how will I get my money?

    The first step is to complete the HEERF II Grant Disbursement Form and select how you would like to receive your money.  Students have the option of applying funds to their student account, through eRefund (direct deposit) or by check through the United States Postal Service (USPS).  eRefunds are typically available two days after processing. Paper checks sent through USPS likely will take longer.   


  2. How do I create an eRefund account?

    1. Log into ChetNet
    2. Select “Student Account Center” button
    3. Select “Electronic Refunds” in the right-hand column
    4. Complete Two-Step Verification
    5. Select Set-Up Refund Account
    6. Follow prompts on the screen


  3. Why did I get a different amount than my friend?

    Grant amounts were determined based on information available to the University through the financial aid process.  Manchester was required to prioritize students with exceptional need. 


  4. How will I know when my refund has been disbursed?

    Students choosing to have the funds applied to their balance will not receive a notification.  Students electing to receive funds through eRefund or paper check will receive an email when the disbursement is made.


  5. What if I am receiving more money than my outstanding balance with the school?
    If you choose to apply your HEERF II funds to your outstanding balance, any funds remaining beyond your outstanding balance will be refunded to you through eRefund or paper check beginning June 1.  If you choose to apply your HEERF II funds to your school account and do not have an outstanding balance, the funds will be distributed to you through eRefund or papercheck beginning June 1.


  6. I am an international student. Do I get a HEERF II grant?

    HEERF II grants are available only to students who are United States citizens or permanent residents.


  7. Why can’t undergraduate students apply for more money like last time?

    All available funds are being distributed to undergraduate students in one round in an effort to help as many students as possible as quickly as possible.


  8. Will there be additional federal aid coming in the future?

    Earlier this month, the American Rescue Plan Act of 2021 was passed by Congress and signed into law by President Biden.  The ARPA includes relief funding for higher education and students, but we are awaiting specific details and guidance from the Department of Education.


  9. What if I don’t complete the HEERF II Grant Disbursement Form?

    Students who do not complete the HEERF II Grant Disbursement Form will receive grants by eRefund or paper check beginning May 1.


  10. What if my address is not correct in the system?

    If your address is not correct in the system, DO NOT complete the HEERF II Grant Distribution form until you have updated your address through the address change form. Checks returned as undeliverable due to an incorrect address will be cancelled and the grant forfeited.  You will not receive the HEERF II grant reserved for you.


  11. Who do I contact if I have more questions?
    For additional questions, please contact health@manchester.edu.