News and Information

Halloween 2017 ITS Newsletter for Students

by Michael Case | Nov 01, 2017

Header for ITS NewsletterIssue October 2017 2017-002

Happy Halloween (barely)!!!  We hope that you have had an exceptional October.  As it ends and we inch closer to winter, your ITS team wants to highlight the following information.

With each newsletter, we want to remind you to report any technology-related issues you’re facing to our Help Desk.  Please refer to the following contact methods.

Location:  FW 121 in Fort Wayne, Clark 108 in North Manchester
Phone:  x2727 in Fort Wayne, x5454 in North Manchester
Web (generate your support request ticket):

Spring Forward, FALL Back

This weekend, technically at 2 a.m. Sunday morning (November 5th), you will regain an hour of sleep as you set your clocks back.  In an instant, 2 a.m. becomes 1 a.m.  Most technology applies the time changes automatically at the end of Daylight Saving Time.  However, your clocks and watches will likely need a nudge.  You may see clocks around campus that need some help, too.

Self-service Password Resets

You can independently reset your MU network password at  Be sure to set up the process before you need to do a reset.  So, if you haven’t done so already, set up your password reset capability today.

Crappy Cell Phone Service

To beat substandard cellular phone service, use MU’s wireless network.  You’ll have to determine how to do it with your phone—if it supports what’s called Wi-Fi Calling—but the ITS Help Desk can assist.  Not all cell phones support Wi-Fi Calling.  To learn if your phone does, please visit

Beware Old Office Documents

Halloween goblins aren’t the only thing you need to fear.  We’ve found that some systems no longer play nicely with documents in old Office formats.  If you have a Word document in .DOC, a spreadsheet in .XLS, or a PowerPoint in .PPT, you will want to upgrade it to the most recent version (.DOCX, .XLSX, and .PPTX, respectively.).  Help Desk is available to lend a hand.  While you’re at it, if you’re not running Office 2016, contact Help Desk to arrange the upgrade.</h3self-service>

Wi-Fi and Gaming Networks

We continue to tweak the wireless network around campus. Please report any problems you experience to Help Desk. We cannot correct connectivity issues without your help. Also, we’ve worked to improve the wired gaming experience. For best performance, we recommend you plug your game console into the wired network. Again, if you experience issues, please contact Help Desk.