News and Information

January 2018 ITS Newsletter No. 2

by Michael Case | Jan 26, 2018

Header for ITS Newsletter

Release:  January 2018; Issue: 2018-002

We’ve seen some topics arise since our most recent newsletter, so we thought it appropriate to distribute a new one. 

Planned Internet Outage Sunday

Our Internet Service Provider (ISP), I-Light, is working to improve further our intercampus redundancy starting at 9 p.m. on Sunday night, January 28th, and finished by 2 a.m. on Monday, January 29th.    

We’ll keep you informed if anything changes and send reminders before we complete the work.

Need Help?  Contact Help Desk

Email:  helpdesk@manchester.edu
Phone:  260-470-2727 (Fort Wayne), 260-982-5454 (North Manchester)
Web:  https://service.manchester.edu
Location:  Fort Wayne 121 & North Manchester Clark 109

SIP Trunking

Like all industries, the IT industry has many acronyms.  SIP stands for Session Initiated Protocol.  That doesn’t really explain anything, does it?  However, this spring, we’ll transition from traditional dial-tone phone service to SIP trunking to place phone calls off campus.  We’ll send more specifics as we know them but, until then, we anticipate the transition to occur in March.

What Is SIP Trunking?

Most traditional phone systems use dedicated wires to transmit and receive phone call data (voice, fax, etc.).  With SIP trunking, the system uses Internet bandwidth.  If you’re familiar with the company Vonage and their services, the concept is analogous.  We currently use VoIP (Voice over Internet Protocol) to place calls around and between campuses.  Now, we’ll essentially extend VoIP outside our network walls.

Why SIP Trunking?

We are constantly looking to reduce costs.  SIP trunking represents a substantial annual savings over traditional phone service. 

Will SIP Trunking Impact Internet Performance?

No.  We have what is called a 10Gb connection (really big) to I-Light, our Internet Service Provider.  Of that only 700Mb (still big but not as big) is dedicated to commodity Internet and, thus, access to Facebook, Canvas, Netflix, etc.  The rest of our bandwidth connects the two campuses and both campuses to Internet2, a more focused network than the Internet.  Our SIP trunk accesses the bandwidth outside of our commodity Internet.

As a Caller, Will I See a Difference?

No.  You’ll place and receive phone calls as before, and your call quality remains identical to traditional phone service.

New SpartanPrint Testing Ongoing

We are currently testing Lanier printers (aka Ricoh) from a company called Advanced Imaging.  The printers are currently in the Administration building basement and will proceed to other locations tentatively based on the following schedule:

Admissions:  1/31 – 2/2
Academic Center:  2/5 – 2/7
Funderburg:  2/8 – 2/9
Science Center:  2/12 – 2/14 (Happy Valentine’s Day)
Intercultural Center:  2/15 – 2/16
Winger:  2/19 – 2/20
Jo Young Switzer Center:  2/21 – 2/23
PERC:  2/26 – 2/28
Fort Wayne:  3/5 – 3/9

Unless advised otherwise, Advanced Imaging is supplying training the day the equipment moves to its new location.  The training occurs at 11 a.m. and 1:30 p.m. 

Subsequent vendors—there are now five others—will follow a similar schedule.  At the end of each vendor’s trial, we’ll send a survey to collect your thoughts on what you found.  IMPORTANT NOTEThe demo is only as valuable as your input.  Please test the printers as they move around the campuses and provide us your feedback.  Include special forms or paper stock in your testing.  Please help us make the best choice possible regarding the printer equipment.

If you want to participate on the SpartanPrint selection committee, please let me know as soon as possible by clicking here.

EMPLOYEES:  Area Code Fraud Update

Due to recent fraudulent activity, we have reinstated call blocks on some area codes.  Click here for a list of blocked international country codes.  If you need to place an international call, please contact Help Desk to request an exemption.

Contributions Welcome

Do you want to know more about a topic or know a helpful IT tip?  Please send them to Help Desk