News and Information

May 2018 ITS Newsletter

by Michael Case | May 15, 2018
Header for Newsletter for Web


Release:  May 15, 2018

The ITS team wishes all our students the very best as they complete the academic year with finals week.  We also congratulate those graduating this weekend.  Please know, too, we want everyone to have safe travels and an enjoyable, relaxing summer.

Need Help?  Contact Help Desk
Phone:  260-470-2727 (Fort Wayne), 260-982-5454 (North Manchester)
Location:  Fort Wayne 121 & North Manchester Clark 109

Upcoming Internet Outages

While we negotiated to avoid it, Canvas must reboot between 4:30 and 5:00 a.m. on Friday morning.


Congratulations to all who graduate this weekend.  The weather for Friday’s baccalaureate and Saturday’s graduation ceremonies looks promising.  As usual, the ITS team will stream these events on the MU website ( as well as through Facebook Live ( and YouTube (  Additionally, you can watch graduation in one of several overflow rooms.

If these options aren’t appropriate for you, we’ll also broadcast the events on Channel 3 on the MU cable TV system.

New SpartanPrint

During the next two weeks, we’ll review the three vendors’ proposals.   As a reminder, the vendors are Allen Business Machines & Sharp equipment, Cannon IV & HP equipment, and Perry ProTECH & Konica-Minolta equipment.  From these proposals, the selection committee will recommend one for the Cabinet to approve.  Soon after that, we’ll negotiate an agreement and plan for the equipment’s installation during the summer months.  We will hope to have the equipment installed in July.

The selection committee will develop training (one-on-one through video and group), and the ITS Help Desk remains available for your support needs.  We’ll still use PaperCut to manage the equipment, so you can still visit to submit print jobs.

We’ll announce more in future newsletters.

Improved Residence Hall Wireless

The ITS team has ordered the wireless equipment and mounting components to improve the wireless system in East, Garver, and Schwalm.  It’s a busy summer in these halls, but we’ll work around the rooms’ availability to complete the work before residents return.

Password Reset Reminder

We discussed this in last month’s newsletter, but it bears repeating now.  As many leave campus for the summer, it’s wise to reset your password ( before you depart so that it doesn’t expire while you’re gone.  You should also establish your self-service password reset criteria at  Once set up, you can reset your own MU network password without assistance from the ITS Help Desk. 

NEVER provide your MU password to any website unless you’re sure of its authenticity.  When in doubt, please contact the ITS Help Desk (you can find contact information above).  You can see a sample, legitimate password reset reminder email below.

Password Reset Reminder Image Contributions Welcome

Do you want to know more about a topic or know a helpful IT tip?  Please send them to Help Desk.