News and Information

November 20, 2018: ITS Newsletter

by Michael Case | Nov 20, 2018

Release:  November 20, 2018

Need Help?  Contact Help Desk
Phone:  260-470-2727 (Fort Wayne), 260-982-5454 (North Manchester)
Location:  Fort Wayne 121 & North Manchester Clark 109

Scheduled Internet Outages

Our Internet Service Provider, I-Light, informed us that they need to repair damaged fiber on December 4th, 5th, and 6th, from 1 to 6 a.m.  This effects both campuses.


We continue to monitor the local channel outage.  The broadcaster temporarily lowered their antenna 200 feet per an FCC directive.  They’re waiting for parts to raise the antenna yet remain in compliance with FCC regulations.  We’ve asked our provider if we can obtain an alternative means to receive these channels.  We have not received a viable solution to date.  We continue to apologize for this inconvenience, and we appreciate your patience.

We also want to thank those of you who completed the cable TV survey.

Microsoft Store Discount

You can obtain education discounts on Microsoft hardware at any Microsoft Store.  In fact, you’ll get a better deal at the store (show your MU ID) if you visit the store.  There’s one at the Fashion Mall at Keystone.  We’re working with Microsoft to set up a special online Manchester University Microsoft Store.  Look for details regarding this new store in future newsletters.

Email Scams

There is too much information about email scams than we could write in one newsletter.  The problem is pervasive, and it’s easy to fall victim.  However, you can work to protect yourself if you consider the following advice:

  • Don’t absentmindedly reply to an email seeking personal information.  Be sure you know who’s asking and why.  For example, we will never ask you for your password.
  • If a deal is too good to be true, it probably is.
  • You probably don’t have relatives anywhere in the world who are prepared to transfer large sums of money into your account if you provide your account information.
  • Criminals can easily spoof email addresses.  Sometimes the name you see doesn’t match the email address.
  • If you have questions about the veracity of any email, please contact Help Desk.

More Scams

  • Beware phone calls that inform you that your copy of Windows 10 has expired.  Microsoft doesn’t place these calls.
  • To minimize spam calls, register your phone on the National Do Not Call Registry (  While not a panacea—some scam artists still call in defiance of the law—most report a reduction in calls when someone registers a phone number.  You can also report unwanted calls at this site.
  • Robocalls, marketing or scam phone calls made by computers, are under increased scrutiny because marketers often “spoof” the phone number to make it appear as a local phone call.  Consumer Reports explains how this will be more difficult in the article available at this link.

Contributions Always Welcome

Do you want to know more about a topic or do you know a helpful IT tip?  Please send topics to Help Desk