News and Information

March 13, 2019: ITS Newsletter

by Michael Case | Mar 13, 2019

Release:  March 13, 2019

Need Help?  Contact Help Desk

Phone:  260-470-2727 (Fort Wayne), 260-982-5454 (North Manchester)
Location:  Fort Wayne 121 & North Manchester Clark 109
Hours of Operation:  Monday through Friday, 8:00 a.m. to 5:00 p.m. ET

Internet Interruptions Monday, March 18th

We’re using spring break to complete some necessary firewall upgrades.  A firewall mitigates security threats from the Internet.  The updates will result in Internet interruptions on both campuses.  If you’re on campus, you won’t be able to reach the Internet or email but can reach MU resources like our website.  If you’re off campus, you can’t access MU resources.

The upgrade begins at 10 p.m. EDT on Monday, March 18th, and will be complete no later than 6 a.m. on Tuesday, March 19th.

What Is Office 365 (O365)?

We’ve mentioned O365 in many ITS newsletters, but we’ve never really discussed what it is and how you benefit.  We can’t cover all of the O365 features or how to use them, but we’ll discuss some highlights.

Several years ago we moved from hosting email to O365.  The email service is free, offers substantially larger mailbox sizes than we can, and is built for high availability.  For students, it meant we could offer lifetime email accounts.  O365 also included OneDrive for each user, providing a 1TB file storage capacity.

Over the years, O365 expanded its features significantly.  Through our annual Microsoft Campus Agreement, we now include the ability to offer Office 365 Professional Plus to all active users.  You can install Office (Outlook, Word, Excel, etc.) on your Mac, Windows, iOS (Apple) or Android devices for free as long as you have an active student or employee O365 account.  We hope to convert how we deploy Office on MU-owned equipment from Office 2013/2016 to Office 365 Professional Plus soon.  The latter is updated more frequently.  In addition to the apps, you can use most of the Office applications online (Access is not available).  Though not as feature rich as the apps, you can perform simple, last minute edits with ease.

In addition to email, file storage, and Office applications, we now use many more O365 features, to include:

  • Planner (a project management tool) and Teams (a communication/collaboration tool). 
  • Stream for online video streaming. 
  • Sway supercharges your presentations and publications. 
  • To-Do is a new task management app that works with the Tasks feature of Outlook. 
  • SharePoint 365 may replace ChetNet for our portal, although we built ChetNet on a SharePoint version installed on campus.  SharePoint 365 may also replace our network shares in a few years.
  • Power BI is a powerful reporting tool for employees.


There’s even more available, but our experience with the products is lacking.  Features like Yammer, Delve, etc., provide more collaboration and other features that we hope to explore in the future.  Microsoft continues to broaden its O365 offerings, too.

If you want to learn more about any of the O365 features and how to use them, online training is generally available on Microsoft Imagine Academy, another subscription we include in our Microsoft Campus Agreement.

Capturing Screenshots

If you need to capture a screenshot to create documentation or to show Help Desk what a screen you’re experiencing, the best way to do so in Windows is to use Alt-PrtSc.  First, make the window active by clicking on it.  Then press the Alt and PrtSc keys at the same time.  You can then paste the screenshot into a Word document, email, etc.

If you want or need high-resolution screenshots, paste it into the Windows Paint app first.  Crop the image to size and then copy and paste.

Employee Colleagues:  Prior Planning for eForms & Windows 10

Please provide three to four weeks notice for any change requests to existing eForms.  Please provide six to eight weeks notice for new eForms, depending on their complexity.

Also, if your office computer still runs Windows 7 or you don’t know what Windows version you’re running, please contact Help Desk.  If necessary, we’ll schedule an upgrade to Windows 10 before Microsoft ends support for Windows 7.

Contributions Always Welcome

Do you want to know more about a topic or do you know a helpful IT tip?  Please send article ideas to Help Desk