Need Help? Contact Help Desk
https://service.manchester.edu
helpdesk@manchester.edu
260-470-2727 (Fort Wayne) & 260-982-5454 (North
Manchester)
Location: Fort Wayne 121 & Clark 109
Hours: M – F, 8 – 5 ET
Change Your Passwords Before Extended Breaks
Before you leave campus for an extended period (like summer), please be sure to change your password to prevent its expiration while you’re away.
Major Security Issue
In the past week, we identified a situation where three employees’ email accounts were hacked and used to conduct a fraudulent email exchange. After a detailed forensic investigation, we determined that the criminal only used the email accounts
for the scam and the perpetrator did not read any email beyond the fraudulent email exchange. However, as a result of these incidents, we must implement far more stringent security policies to ensure that we adequately protect MU information.
Beginning Monday, June 3rd, we will implement the new security protocol. All employees including student workers will be required to have a longer, more complex password, change the password more frequently, and begin use of multi-factor
authentication. Custodial staff are the only exceptions. The security protocol’s specifics and videos for training purposes are coming in a few days.
We acknowledge that changing our password policy makes your job more difficult. However, we cannot allow a lax password policy to be used to broach our otherwise strong defenses. We employees are the weakest link in our security chain.
New Mass Notification System
Starting July 1st, we’ll implement a new mass notification system, the system that texts you when an emergency happens on either campus. We’re transitioning from Rave to InformaCast. We’ll request your emergency
contact information at that time. We’ll provide instructions.
Changes to Printing@MU Coming
During the week of May 20th, we’re implementing three enhancements to our printing system forthcoming. First, there’s a firmware update that fixes several nagging issues with the hardware. Next, we’re changing
the default for copying from color to black and white. Finally, we’re implementing an additional security enhancement. When a print job fails, from a paper jam or some other reason, the system will cancel the print job rather than
risk printing the document without you present.
REMINDER TO EMPLOYEES: We will collect desktop printers this summer. As an IVSI recommendation, the University no longer supports desktop printers.
Beware Scam Email
It bears repeating: always view an email you receive with at least some suspicion. Too frequently, bad people use the ease of the Internet to send a fraudulent email. The number of scam types is astoundingly high. What’s
worse, criminals can easily make an email appear legitimate. It takes little to no skill to make an email appear to be from someone you know when it’s not. Criminals can also make duplicate the way legitimate companies format their
email to include logos, etc. Our email vendor, Microsoft, does a great job catching fraudulent email, but no system is perfect.
Our best advice: remain ever vigilant. If you question an email, contact Help Desk. We’re happy to help you
identify the risks.
Recent example email subject lines to avoid:
- “Important Message from the College Finance Department”
- “Service Invoice”
Scam Targeting Current Students
The FBI recently warned that criminals are targeting current students using spearphishing campaigns (a means to obtain your username and password), especially during traditional financial aid dispersal periods. With your credentials, the criminals
log into the dispersal system to alter your direct deposit information to accounts of their choosing. As with all email, students should beware email from lenders, etc.
Contributions Always Welcome
Do you want to know more about a topic? Do you know a helpful IT tip? Please contact Help Desk.