Need Help? Contact Help Desk
https://service.manchester.edu
helpdesk@manchester.edu
260-470-2727 (Fort Wayne) & 260-982-5454 (North
Manchester)
Location: Fort Wayne 121 & North Manchester Clark 109
Hours: M – F, 8 – 5 ET
Major Password Policy Change
Around the time that undergraduate students return for the fall semester, we’ll implement a two-factor authentication (2FA) process for all MU account holders. The new 2FA process requires that you provide more than your username and password
to access certain MU online resources. The updated policy was designed to enhance account security and minimize risk.
Please look for the announcement shortly.
New Emergency Alert System
We’ll officially announce soon that you can sign up for the new alert system, InformaCast, to replace the Rave system we used last year. You can submit phone numbers for calls and texts as well as email addresses. Our systems automatically notify your MU email address, so you needn’t include it here. If you want to get a head start on the process, please visit
https://alerts.manchester.edu, enter your email address, click the right-hand facing arrow, then log in using your MU credentials. We’ll publish more detailed instructions and host signup festivities when students return.
For those with office phones, you may recognize InformaCast as the system we use to turn your phones into a public address system during a crisis. We’ve expanded our use of InformaCast to include the emergency text messaging. There’s
also an InformaCast app that you can download on your smartphone, too, so you receive notifications on your smartphones beyond the texts.
North Manchester Classroom Technology Support
The ITS Help Desk assumes responsibility for the North Manchester classroom technology starting with the Fall 2019 semester. If you experience issues with classroom technology, please contact Help Desk at x5454.
We will publish further details about what you can expect in a forthcoming memorandum.
Change in AT&T FAN
We are transitioning our MU AT&T account to one that supports first responders better. As a result, the Foundation Account Number (FAN) used to obtain a 15% discount on AT&T services changes. We’ll send an email when it’s
official, but the FAN is changing from 03445232 to 58379195. You can change the FAN online or contact AT&T directly to make the change.
Please Don’t Overfill
If you refill one of Printing@MU’s printer trays, please be careful to avoid overfilling it. When you overfill the tray, you significantly increase the odds of paper jams.
MUWiFi vs. MUWiFi-Public
You may find the wireless network confusing. In almost every case, you want to use your MU network credentials to log into MUWiFi. That wireless network provides access to all MU online resources, and the system encrypts the network traffic.
While MUWiFi-Public provides access to some of the same resources and the Internet, the network itself is NOT encrypted. If you insist on using MUWiFi-Public, we recommend that you also use a Virtual Private Network (VPN) service such
as OpenVPN. There are free options, but you’ll have better performance and protection from the paid versions.
MUWiFi-Public is great if you don’t care about encryption or you need quick access to the Internet. Some good examples of reasons to use MUWiFi-Public are gaming consoles or guest access.
Using Microsoft Office
Improving Productivity When Using Microsoft Outlook
There’s a good online article to help improve your productivity when using Microsoft Outlook. You can find it at https://joannecklein.com/2019/04/15/8-secrets-to-great-productivity-in-outlook/?utm_source=Undefined&utm_campaign=d4796cd60b-EMAIL_CAMPAIGN_2018_10_03_05_05_COPY_02&utm_medium=email&utm_term=0_464a4a8cf1-d4796cd60b-81481371.
Office Cheat Sheets
You can find cool Microsoft Office tips through the cheat sheets you find at https://support.office.com/en-us/article/office-cheat-sheets-61abfe7b-1c43-483c-b82b-3806d80e027e?WT.mc_id=eml_CXM_EN-US_Consumer_O365_Monthly_Newsletter_March_2019_EN-US&ui=en-US&rs=en-US&ad=US.
Contributions Always Welcome
Do you want to know more about a topic? Do you know a helpful IT tip? Please contact Help Desk.