One-Stop Student Service Center Brings Efficiency to Campus
Lizzy Raimondi
The new One Stop Student Service Center combines the Office of the Registrar and Student Financial Services to create an easier method for students to get things done in one place. The One Stop Student Service Center is a physical and virtual center designed to provide students with a single office where they can find assistance in course registration, enrollment questions, financial aid, billings and payments.
Raylene Rospond, vice president for institutional effectiveness and the dean of the College of Pharmacy, is one of the people who put together this useful and efficient tool for students. “Just think how many times you made a change to your course schedule and then needed to speak to Student Financial Services to make sure your financial aid remained intact, or added a private music lesson and then need to make payment arrangement to cover the additional cost,” she said via email. “The One Stop allows you do all that in one location. So you can see that establishing the One Stop Student Service Center is based on providing students with a high level of customer service and to aid you in resolving your questions in one visit. We are currently developing a virtual one-stop student service center whereby you can access many of these services electronically. We expect virtual services to be available no later than spring semester.”
Another useful element about this new center is the location. According to Rospond, the lower level of the Administration Building, Suite 20, has been a very successful location, as it provides an efficient space for students during change of course days. Outside the offices, ice-cold water and lemonade is free for students to drink as well as rice krispie treats or granola bars.
Students seem to be taking advantage of this new advancement. "We had just under 900 visitors sign in during the first five days of operation,” said Sherri Shockey, director of Student Financial Services. “We are excited to receive student feedback to continue enhancing the student experience.”
Further, students have been giving good reviews. ”The One Stop Student Service Center is an awesome and creative idea that I loved being able to utilize,” said Dominic Marietta, first year. “It's a great way to figure things out."