Counseling Services - Who We Are


April White

April White


Director of Counseling Services 

April White received her bachelor’s degree in social work from Manchester University in 2003 after which she worked in a home visiting setting for approximately nine years. She assisted families through crisis intervention and problem-solving to attain needed support and access resources to strengthen their parenting ability.

April earned her master’s degree from the Indiana University School of Social Work in 2011. During that time, she completed her field placement within Manchester University’s Counseling Services department and gained an understanding of concerns specific to college students. Prior to returning to her alma mater, she worked in a community corrections setting and was most recently employed by a local community mental health center, both of which provided her the knowledge and ability to intervene and respond to issues pertaining to substance abuse and mental health.

April has a strong background in solution-focused therapy, motivational interviewing, and goal-setting which will allow her to support students in attaining success as they navigate their college experience. She is also trained in EMDR, a therapeutic approach designed to alleviate the symptoms and emotional distress related to trauma. She understands the need for individualized approaches to accommodate the unique needs of all students and is excited about partnering with students as they find their place at Manchester.


Support Staff

Kelly Hippensteel

Glenna Castillo

Success Center Support Specialist







Manchester University contracts with Bowen Center during the academic year to provide additional counseling services to meet the needs of students. Counselors from Bowen Center come to campus, with offices located on both the North Manchester and Fort Wayne campuses.  In North Manchester, they can be found in the Counseling Services suite in the Success Center. In Fort Wayne the counseling office is located in 127 I. Students may specifically request to meet with a Bowen Center counselor or may be assigned based on scheduling needs.

Mission Statement

Manchester University Counseling Services is committed to fostering the growth and development of Manchester University students. By providing mental health services in a safe and supportive environment, the counseling staff strives to help students acquire the skills, attitudes, abilities and insights that will enable them to meet the challenges of life in an academic community.

The counseling staff encourages personal and community responsibility and promotes the wellness of the whole student: emotional, social, spiritual, intellectual and physical.

Description of Services

Members of the counseling staff work to carry out their mission by providing a variety of services to the Manchester University community, including:

  • Individual, couple and group counseling
  • Primarily short term mental health support services
  • Referrals to outside providers when the need exceeds our resources
  • Wellness oriented psycho-educational programming in various settings within the University community
  • Social and personal facilitators for personal exploration, guidance, connections to resources, or to listen
  • Consultation and support to faculty, staff and administrators as they work to meet the needs of students
  • Collaboration with retention efforts to help students STAY, STUDY AND SUCCEED at Manchester University. 



All counseling services are confidential as mandated by the law, and information will only be released with a signed Authorization for Release of Information. All staff working in MU Counseling Services adhere to and hold confidentiality in the highest regard professionally. Support staff working within MU Counseling Services do not have session content information.

Professional Collaboration of Care

Counselors will engage in professional collaboration and consultation with each other toward appropriate student care. Counseling staff will avoid communication of unnecessary disclosure of student identity and/or unwarranted disclosure of a student’s personal information. Outside professionals may be utilized as needed for professional consultation and identifying information will not be disclosed.  Counseling Services is provided through Health Services. There may be times professional collaboration occurs with the MU nurse.

In cases wherein the communication of personal identity and/or personal information is necessary to share toward the provision of appropriate care, counselors will make every attempt to:

a) obtain student permission prior to consultation disclosure
b) minimize information disclosure to only that which is directly necessary to consultation

Spartan Success

MU counselors participate in Spartan Success (powered by Starfish) and are members of the Spartan Success Intervention Team.  When needs of a student have been identified through the Spartan Success network, there may be times counseling staff are asked to reach out to a student to provide support. Tracking of responses to referred student needs requires Spartan Success members to confirm if a student has responded to the outreach communication. Outreach to a student does not require participation in counseling nor are they a counseling client until after they have voluntarily enrolled in counseling services. Counselors will communicate the success or lack thereof regarding outreach attempts to ensure university services are offered to students. Should a student choose to participate in counseling services, session content is strictly confidential.

Indiana Code: Legal Exceptions to Confidentiality

IC 34-30-16 Duty to Warn

  • Student presents clear and imminent danger to self or others (i.e. potential violence to self or others).

IC 31-33-5 Child Abuse Reporting
Under Indiana law any individual who has a reason to believe a child is a victim of abuse or neglect has the duty to make a report; therefore, each citizen of Indiana is considered a “mandated reporter.”  While reporting child abuse is everyone’s responsibility, Indiana law requires some in certain occupations to do so.  These professional reporters are staff members in a medical or other public or private institution, school, facility, or agency. These reporters are legally obligated by their profession to report alleged child abuse or neglect.

This Indiana mandated reporting applies to counseling services when there is reason to believe abuse or neglect has occurred, or through disclosure of abuse or neglect of any individual currently under the age of 18.


FERPA guidelines allow for appropriate disclosure of information when there is a concern of imminent danger to self or others.

Third Party Communications

Students may voluntarily choose for communication to occur between counseling providers and an external professional or institution (e.g. family doctor, community mental health provider, family member, coach).  In such cases the student will:

  • Complete a Release of Information (ROI) available through Counseling Services detailing the consent for the entity as well as identification of the specific information they wish to be shared.
  • This document will be signed by the student and will be kept in the student’s record with our office.
  • Release of Information (ROI) can be completed, terminated, or changes made at any time per the student’s request and signature if applicable.

Students may also voluntarily choose to bring someone with them to counseling services. This may include a friend, family member, faculty member, staff, or a member of their support system. ROI is not required in these situations.