Counseling Services - FAQs

Why would I see a counselor? 

Students seek counseling for a number of different reasons. Some students are simply seeking the opportunity for personal growth. Some desire an adult perspective and want a confidential opportunity to talk with someone besides a friend or parent. For others, they may be experiencing homesickness, difficulty connecting on the campus, loneliness, conflict with a friend or partner, or anxiety about the future and deciding what degree/career to pursue. There are students who experience depression, anxiety, or even thoughts about suicide and seek out counseling to assist them in addressing the problem. Some students are gender questioning and would like a safe place to explore questions. On occasion, students experience the death of a loved one while they are at college and seek the support of the counselor to help them balance the grief amidst the multiple demands of the college environment. Although college is a rewarding and fun opportunity, it can also be stressful. At times of significant stress, those things that had once seemed manageable can become overwhelming. Talking with someone such as a college counselor can assist in reducing the stress and increasing one’s ability to tap into his/her own knowledge and skills.  

Does it cost money to see a counselor on campus?

No. Counseling services provided by a member of the University counseling team are free of charge.

Enrolled students may have up to 8 free sessions per semester.  For students who may benefit from additional services/support, university counseling staff can assist students to connect to community resources.

Who is on the counseling team?

April White, MSW, LCSW, Assistant Director of Counseling Services.

Additional counselors are also contracted through Bowen Center and available to meet with students on campus at no cost.

How do I make an appointment for counseling?

Students on the North Manchester campus can email (Fort Wayne campus may email

The easiest way is to call our office (or come by, 2nd floor Jo Young Switzer Center, Success Center) and speak with Glenna Castillo, our Success Center Specialist. We will coordinate a time that works best with the student and counselor’s schedule.  (When calling for an appointment, just say you want to schedule an appointment with the counselor. Glenna will not ask questions as to why you want the appointment, but will simply schedule the time.)


Where do I go for Counseling?

On the North Manchester campus, Counseling Services is located on the second floor of the Jo Young Switzer Center, in the back suites of the Success Center.

On the Fort Wayne campus, Counseling Services is located in 127 I.

Who will know what I talk about in counseling?

Counseling is CONFIDENTIAL and the only information that can be released, even to a parent, is that information for which a student signs an “Authorization for Release of Information.” If the student is a danger to him/herself or others, confidentiality may be violated only to the extent of assuring the student’s and other’s safety.

Isn't counseling just for really big problems, or people who have something seriously wrong with them?

If the problem is your problem, and it’s bothering you – then it’s big enough to allow yourself to have help. Receiving counseling does not mean you are “crazy” or that something is seriously wrong, but rather is greater evidence that something is “seriously right” with you. It is not easy to ask for help and when someone has the courage to do so, that action alone is evidence of the individual’s intelligence. Counseling is really talking things out, problem solving and brainstorming solutions.

What if I think I might be interested in receiving counseling, but don’t know? Can I just come by the office to meet the counselor and ask a couple questions?

Yes – Please do. If you, or any of your family, have never been to counseling, it can be a bit mysterious as to what it is or what will happen. Or sometimes you have been to counseling in the past and did not lie the experience.  We welcome you to schedule a visit just to check out the office, meet the counselor, and ask any questions. When arranging your appointment, just let us know you simply want to ask a few questions and check out if you might be interested now or in the future.

So what really happens if I set up an appointment to meet with the counselor?

Prior to your first appointment there is some paperwork to complete.  There is a form to read through and sign which explains our services, confidentiality, and what you can expect.  There are also a few forms to complete which provide information about symptoms you may (or may not) be experiencing. Some paperwork may be specific to Bowen Center and is only used if you ever receive additional services (such as medication, testing, etc.) at the Bowen Center office which is not covered by MU.  When you arrive for your appointment, our administrative assistant will let us know you are ready and the counselor will greet you in the waiting room and invite you into their office which is a private setting.  Once in the office you may speak freely about whatever is concerning you. The counselor will help you to understand your thoughts and feelings. The counselor will not judge you or tell you what to do. Rather, you will be helped to understand your problem in a larger context of your life so that you can do what is right for you.

What if I start counseling, but then don’t think it’s for me or don’t think I have the time with my other commitments?

You are under no obligation to come any number of times – that is totally up to you. Timing can be everything when it comes to counseling. Sometimes you need to talk because you are dealing with a particular crisis or situation. Other times, although it may be something you know you want to talk about or work through, with everything demanded at college – now may not be the time. Typically people end up coming to counseling because they have been trying not to deal with or think about something, but they cannot get it off their mind. That is usually a clue that the problem or situation is not willing to wait – it wants and needs attention now.