ITS Information for New Students, North Manchester Campus 

Updated for the 2018-2019 Academic Year -- SUBJECT TO LAST MINUTE CHANGES

For assistance with computer hardware, software, phone, or cable TV, please contact the Information Technology Services (ITS) Help Desk.

Help Desk Hours

Monday – Friday

Saturday

Sunday

8 AM – 5 PM

Closed

 Closed

 

Help Desk Contact Information

Web: https://service.manchester.edu
Email: helpdesk@manchester.edu
Phone: (260) 982-5454 (Enter 5454 on campus.)
Walk-in: Clark 109 (NW corner of building)

 

Cable Television

 

The residence hall rooms support over 100 channels with some in high definition. The channels include the HBO family of premium channels. You will need a TV that supports Clear-QAM to connect to the system.

Computer Lab Hours (During Fall & Spring Semesters)

 Location

Su

M

Tu

W

Th

F

Sa

 Academic
 Center

OPEN

7AM

7AM

7AM

7AM

7AM

7AM

7AM

CLOSE

1AM

1AM

1AM

1AM

1AM

1AM

1AM

 Funderburg
 Library

OPEN

12:30PM

7:45AM

7:45AM

7:45AM

7:45AM

7:45AM

12:30PM

CLOSE

12:30AM

12:30AM

12:30AM

12:30AM

12:30AM

5PM

5PM

 Science
 Center

OPEN

12:00PM

7AM

7AM

7AM

7AM

7AM

7AM

CLOSE

1AM

1AM

1AM

1AM

1AM

1AM

1AM

 Success
 Center

OPEN

5PM

8AM

8AM

8AM

8AM

8AM

Closed

CLOSE

10PM

10PM

10PM

10PM

10PM

5PM

Residence hall computer labs are open 24/7 to their residents.  The labs in red are open 24/7 if you arrive before the building closes and have your University ID.

Hardware and Software Discounts

Illegal File Sharing

Illegal file sharing of copyrighted materials such as music, movies, or software is strictly forbidden.  Technology is deployed to prevent illegal file sharing on campus.  Policy violations can lead to revocation of network access.

Logging in to Manchester Systems

Username & password: Use the same username and password that you’ve used to access ChetNet.
Email address: Use your username followed by @manchester.edu.

Manchester Web-based Systems

Manchester Home Page: https://www.manchester.edu
ITS Help Desk: https://service.manchester.edu
ChetNet Portal: https://chetnet.manchester.edu
Canvas Learning System: https://canvas.manchester.edu
Student Email: https://login.microsoftonline.com
Web-based Printing: https://printing.manchester.edu

Personally-owned Computer Support

ITS offers limited hardware and software support for personally-owned equipment.

Printing with the SpartanPrint System

  • Available in all computer labs.
  • Available from personal computers via: https://printing.manchester.edu.
  • Cost is $0.05 per side for black & white and $0.12 per side for color.

Residence Hall Network Access

  • Wireless and wired internet access is available.
  • Personally-owned routers are not permitted on the network. Wired switches are permitted.
  • Operating systems should have the latest security updates installed.
  • Windows PCs should have an updated anti-virus program. Good free options are Microsoft Security Essentials and AVG.

Using the Software-based or VoIP Phones

On campus phone number: Enter the 4-digit extension.
Local phone number: Press 6 then enter the number.
Long distance: Press 6 then follow your calling card’s instructions.
Collect calls: An additional $25 charge per call applies.

Wireless Network

Wireless network access is available on a majority of campus.  Connect to MUWiFi and login to access the wireless network.

Wireless Network Coverage across Campus

Full Coverage

Academic Center
Administration Building
All residence halls
Clark Computer Center
Funderburg Library
Intercultural Center
Jo Young Switzer Center
Morris Observatory
PERC
Petersime Chapel
Science Center
Winger

Partial Coverage

Calvin Ulrey
Cordier Auditorium