Important Information About Room and Board Credits

March 20, 2020

From: McFadden, David F. <>
Sent: Friday, March 20, 2020 4:06 PM
To: NMStudents <>
Subject: Important information about room and board credits

Dear Manchester students,

I hope all is well with you and your families as you work to navigate this COVID-19 crisis. It’s been a crazy, busy week at Manchester. We’re sorry that we won’t be seeing most of you in person for a while. You breathe life into our work and we miss you already!

I’m writing specifically today about how room and board charges will be adjusted for the remainder of the semester for those of you who are affected by the closure of our residence halls.

If you are affected, you will receive a credit on your account for the prorated amount of your spring semester room and board charges. The credit will cover the period between the residence hall closures and the end of the spring semester.

If you currently owe a balance to the University, your credit will be applied toward that balance. For students and families on a payment plan, the credit will be applied toward that outstanding balance.

Students and families who have a credit balance remaining after those adjustments can choose one of three options:

  1. Have the money refunded by direct deposit
  2. Carry the credit forward to offset Fall 2020 enrollment charges
  3. Return the funds to the federal loan program

If you choose a refund (option 1), we will do everything we can to process your refund by May 1, if not before. If you choose to carry the credit forward or to have funds returned to your lender, those options will be processed by the end of the semester.

Other details of the process, further instructions, and a Frequently Asked Questions document will be available early next week. If you have questions after receiving these updates next week, you can contact for additional information.

Please be aware that the Federal government is taking actions every day to address the economic problems created by this pandemic. Some of those actions may impact you, our decisions or our timelines, and we will let you know if that happens.

Please continue to monitor your Manchester email and our website,, in the coming week for further information.

Thank you for your patience and grace as we continue to navigate the uncertainty of the COVID-19 health crisis. We appreciate your understanding as we work through any number of important decisions with your health and well-being of our employees and communities in mind.

Be safe and be well.

Pres Dave

Dave McFadden
Manchester University


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